Support
Stuck on something? Most answers are below. If yours isn't, email us and a real person will get back to you, usually within a day.
Email supportmiles@aheadsolutions.net
Streaks and posting
How does my streak work?
Post at least once a day to keep your streak going. Your first post of the day is the one that counts. Days are based on your phone's time zone. Miss a day and your streak starts again, but your best streak is saved on your profile.
What do Back, Both and Front do?
Back and Front take one photo with that camera. Both takes a photo with the back camera, flips, and takes one with the front, then puts the selfie in the corner. Double-tap the viewfinder to flip the camera.
Why is my friends feed blurry?
Like BeReal, you see your friends' posts once you've posted yourself that day. Post, and the feed unlocks.
How do I add friends?
The fastest way: tap Invite friends (in the Friends tab or on your profile) and send your link. When they join, you're friends straight away, they get 7 extra free days, and you get a free month when they make their first post. You can also open Explore, search by name in the "Add friends" box, and tap Add friend, or tap someone's profile picture on any post.
Reminders
How do I turn reminders on or off?
Go to You → Reminders. The daily reminder at 6 PM comes with reminders on. Morning (8 AM) and afternoon (1 PM) are optional. Once you've posted for the day, the rest of that day's reminders are skipped.
I turned reminders on but nothing arrives
Check that notifications are allowed for AHEAD in your phone's Settings → Notifications. If you use AHEAD in a browser on iPhone, it has to be added to your Home Screen first (Share → Add to Home Screen), then opened from there.
Coaches
Is the coach giving me real financial, medical or therapy advice?
No. The coaches are AI tools for motivation and education. Stocks they mention are ideas to research, calorie estimates are approximate, and the Mind coach isn't therapy. If you're in crisis, call or text 988 in the US, or your local emergency number. More in our Terms.
Where is my coach data stored?
On your phone. It's sent to our AI provider only when you ask a coach something. See the Privacy Policy.
AHEAD+ and codes
How do invite rewards work?
Share your invite link from the Friends tab or your profile. A friend who joins with it gets 7 extra free days, and you two become friends. When they make their first post, you get a free month. You can earn up to 12 free months this way. Invites are for new members, and each member can join with one invite.
How much is AHEAD+?
$12.99 a month or $129.99 a year (about $10.83 a month), with a 3-day free trial for new members.
How do I use a promo code?
Open You or Get Ahead, tap the AHEAD+ card, then tap "Have a code?" and enter it. The extra free days are added to your trial right away. You can use one code per account.
How do I cancel my subscription?
On iPhone: open Settings → tap your name → Subscriptions → AHEAD → Cancel Subscription. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. You keep access until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.
Can I get a refund?
App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.
Safety
How do I report a post or block someone?
Tap the ••• on any post and choose Report or Block. Blocking hides that person's posts and comments from you right away. We review every report within 24 hours and remove anything that breaks our community rules.
Someone is in danger or I need to report something urgent
If anyone is in immediate danger, call your local emergency number first. Then email us with a description and we'll act on it as a priority.
Deleting your account
In the app: go to You, scroll to the bottom, tap Delete account, type DELETE and confirm. Your profile, posts, photos, likes, comments, friends, streak and coach data are deleted right away, and this can't be undone.
Can't get into the app? Email miles@aheadsolutions.net from the email address on your account with the subject "Delete my AHEAD account". We'll delete it within 30 days and confirm by email.
Deleting your account doesn't cancel an App Store subscription. Cancel that in your iPhone Settings first.
Account
How do I change my photo or bio?
Go to You, then tap your photo to change it or tap your bio to edit it.
I forgot my password
Email us from your account's email address and we'll help you get back in.